Shipping & Returns
Exchange & Returns Process
If you have any questions please contact us at create@umbalove.com or by calling us at 303-442-2059.
Shipping
We ship via United States Postal Service (USPS), Priority shipping for both domestic and international packages.
Disclaimer on lost or stolen packages
Please provide a safe address to receive your package. If the packages are "Delivered" via the USPS system but not received by the customer, it will be considered stolen. Umba Love will then submit an insurance claim, but this takes time to process. Best is to provide a safe address upon shipping. Lost packages (packages that do not show as "Delivered" via USPS tracking system) are at the responsibility of Umba Love to provide a new item to the customer.
Disclaimer on International Packages
Customs fees may apply in some countries and will be the responsibility of the customer.